The below steps will guide you on how you should provide verification documents to us. 

  • To go to the document verification step by step guide: Click/Tap here

You must complete the verification on your account as a mandatory requirement on our Platform. You will not be able to make use of all features such as making a deposit or creating a Live Account unless your account is verified.

Proof of Identity document document guidelines.

We can accept any of the following. We do not accept temporary residence permits.

  • Passport
  • Drivers License
  • Residence Documentation
  • National Identity Card


  • We need to have the front and back of the document.
  • Needs to be a document issued by the government.
  • Must be able to see the full document. 
  • The ID needs to contain your date of birth and you must be over 18 years of age.
  • Document needs to be valid/in date.
  • Documents with 5 days remaining to expiry will not be accepted. 
  • Cannot be a screenshot from a computer or mobile device.
  • The document can't be password protected.
  • File format: .jpeg or .png files only.

Proof of Identity document image examples.