The below steps will guide you on how you should provide verification documents to us. 

  • To skip to the Proof of Address guidelines: Click/Tap here

  • To skip to the Proof of Identity image examples: Click/Tap here.

  • To skip to the Proof of Address image examples: Click/Tap here

  • Any documents that look tampered with will be declined.

  • To go to the document verification step by step guide: Click/Tap here


Proof of Identity document document guidelines.


We can accept any of the following. We do not accept temporary residence permits.

  • Passport
  • Drivers License
  • Residence Documentation
  • National Identity Card

Also,

  • We need to have the front and back of the document.
  • Needs to be a document issued by the government.
  • Must be able to see the full document. 
  • The ID needs to contain your date of birth and you must be over 18 years of age.
  • Document needs to be valid/in date.

  • Cannot be a screenshot from a computer or mobile device.
  • The document can't be password protected.
  • File format: .jpeg or .png files only.


Proof of Address document document guidelines.


We can accept any of the following?

  • Bank Statement 
    • If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are truncated.
  • Utility Bill 
    • Water, Gas, Electric, Cable, etc.
  • Postpaid Mobile Phone Bill


Our Guidelines;


  • Must be able to see the full document. 
    • Account numbers and sensitive information can be covered.
  • Must be dated within 3 months (90 days).
  • Must state your full name and address on document.
  • Must show some form of official logo or stamp.
  • Ensure the document is not password protected.
  • File format: .jpeg or .png files only files only.



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Proof of Identity document image examples.




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Proof of Address document image examples.



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