The locked status on your account could be due to one of the following reasons: 


  • You entered the password incorrectly too many times, your account will reset automatically after some time.
  • An Internal Transfer was not processed correctly, this should automatically reset after some time, if it has been longer than 15 minutes, please get in touch with our Support Team.
  • A technical issue occurred and due to safety reasons and will reset automatically after some time. 



Please contact us if you encounter this issue so we can assist accordingly.