If your funds have not credited your account yet, please refer to the below information first and if you do not find the answer you are looking for, please contact us for further assistance.

Bitcoin/Bitcoin via our 3rd party provider: 

You have entered the correct Bitcoin wallet address.

The Bitcoin address you have sent funds to has only been used once.

You can receive updates on the www.blockchain.com website. You need to enter the Bitcoin address in the search box.

Make sure you send Bitcoin (BTC) and not Bitcoin Cash (BCH). 
On the 3rd party platform:

You may still need to authorize the payment before it is credited into your account.


Have waited between 1-3 hours or when the payment receives 3-6 confirmations on the Blockchain.