• Please check the details carefully before requesting a withdrawal.

  • Only enter a Bitcoin (BTC) wallet address.

  • If you notice an error, please contact us straight away for further assistance.

  • Once a payment has been processed, we will not be able to reverse it. 

  • A withdrawal request is processed by our team within 24 hours of being received.

  • Once processed, it will take between 1-3 hours to reach your Wallet.



Step-by-Step Guide on how to Withdraw Bitcoin from your Account 


Tap on Withdrawals.

Once you are on the tab, tap on New Withdrawal.


Choose Bitcoin as the withdrawal type.


Select the Wallet to withdraw from.


Enter the amount.


Tap on Request Withdrawal.



Enter your Bitcoin Address and Tap on Withdraw.




A Network Fee applies for Bitcoin withdrawals and deposits which is charged by the Blockchain.