If your funds have not credited your account yet, please refer to the below information first and if you do not find the answer you are looking for, please contact us for further assistance. 

For Bitcoin, please check the following: 

You have entered the correct Bitcoin wallet address.

You can check the www.blockchain.com website. You need to enter the Bitcoin address in the search box, click on BTC Address, go to the Transactions section and check how many "Confirmations! have been received.

Have waited between 1-3 hours or when the payment receives 3-6 confirmations on the Blockchain.

Keep in mind that it will take 24 hours for your request to be reviewed before being processed on the Blockchain, keep an eye out on your emails as our Team may reach out to you during this time.

Payment Statuses

You will see these on the withdrawal page when you have made a withdrawal.


The withdrawal has been approved.


We have rejected your withdrawal. There would be a comment on the withdrawal page and we would also advise you via email regarding the decision.


Going through the standard security checks.


The funds have been processed and are still waiting for the 3-6 confirmations on the Blockchain.


We are waiting for you to input your Bitcoin Address.


You have requested a withdrawal and it has not been processed yet.


We are either waiting for some additional information from you or we are still completing some internal checks.

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